Carolyn Alderson joined JISC Collections in April 2004 as Content Negotiator. She has been in the serials information industry since
1988, working previously for Content Complete Ltd, Swets and Zeitlinger and The Faxon Company. She has a wide-ranging experience of
negotiating pricing and licensing terms with publishers globally and for different sectors. Carolyn’s current responsibilities include
client account management and the negotiation of pricing and licence terms for NESLi2, SHEDL and IReL consortia, global pharmaceutical
companies and NHS libraries. She is a member of the UKSG's Education Sub-Committee and holds an MBA from Warwick University.
E: c.alderson@jisc.ac.uk
T: 01223 460755
Home based - Cambridge
Elinor Brown, Office Manager / PA
Elinor joined JISC Collections in early 2008. She has several years' publishing experience within the academic journal sector.
E: e.brown@jisc.ac.uk
T: 020 3006 6010
M: 07792 893 009
London Office
Ryan Curry, Head of Finance
Ryan Joined JISC Collections in 2008. He is a member of the Institute of Chartered Accountants in Australia and has several years
experience in the small to medium sized business sector, having worked for a leading international accountancy practice.
E: r.curry@jisc.ac.uk
T: 020 3006 6001
London Office
Liam Earney, Head of Licensing and Customer Service
Liam has worked for JISC Collections since 2003 as a Collections Manager and more recently Collections Team Manager. As Head of
Licensing and Customer Service he has responsibilty for ensuring that all of JISC Collections content negotiations are undertaken in a
timely and effective manner that deliver benefits and provide the best possible service to all JISC Collections member institutions.
E: l.earney@jisc.ac.uk
T: 020 3006 6002
M: 07817 030 934
London Office
Lorraine Estelle, Chief Executive Officer
Lorraine Estelle is Chief Executive of JISC Collections, the organisation that manages the national procurement and licensing of a
broad array of intellectual property for academic libraries. JISC Collections collaborates with its library members and the publishing
community to undertake research that drives the development of licensing and business models in line with user needs, innovative
technology and the future of digital content. Recent projects in this area have included the National e-books observatory, the e-books
for FE project.
She is a member of the Knowledge Exchange Licensing Group, which looks at the issues of digital licensing and procurement at
multi-national level and she is an active participant in the ICOLC conferences. She is a member of the EDINA Management Board,
the chair of the ETHOS Governance Steering Committee . Prior to joining JISC Collections she worked in the publishing industry,
firstly in trade book publishing and then in the area of children’s educational books and multimedia.
E: l.estelle@jisc.ac.uk
T: 020 3006 6000
M: 07973 779 303
London Office
Fay Gooding, Helpdesk Administrator
Before joining JISC Collections Fay spent 6 years managing the subscriptions and helpdesk for an extreme sports magazine and had a
support role in accounts and advertising. Fay joined JISC Collections in June 2008 as subscriptions and helpdesk administrator for the
JISC Collections Help Desk, a role which includes the processing of new and renewed orders, invoicing and resolving queries from
institutes and publishers.
E: f.gooding@jisc.ac.uk
T: 01993 880044
Oxford Office
Nicole Graham, Accounts Assistant
E: n.graham@jisc.ac.uk
London Office
Paul Harwood, Deputy CEO
Paul trained as a librarian but has spent most of his working life in the commercial sector in a variety of roles. Between 1995-2003
he was Managing Director of Swets in the UK and in 2003, jointly established Content Complete Ltd, managing the business, as Co-Director,
until the sale of the Company to JISC Collections in 2009. Paul served on the UKSG committee for over 10 years, the last three as
Chair. As Deputy CEO, Paul has specific responsibilty for business development at JISC Collections.
E: p.harwood@jisc.ac.uk
T: 01993 880044
Oxford Office
Catherine John, Licensing Manager
When she joined JISC Collections in 2007, Catherine brought with her several years' experience selling rights and negotiating contracts within academic and literary publishing.
She is looking forward to negotiating licenses with a wide range of agencies, publishers and other content providers to supply online resources that support learning and research across many disciplines.
E: c.john@jisc.ac.uk
T: 020 3006 6009
M: 0779 289 2737
London Office
Victoria Legge, Licensing Manager
Victoria graduated from Glamorgan University in 2003 with a Bachelor of Science degree in Sports Science. She joined JISC Collections
June 2008 following time spent working in customer service/sales side of supply management and a role in academic sales in the publishing
industry. Responsibilities include the negotiation of pricing and licensing terms, along with administration for NESLi2, pharmaceutical
companies and NHS consortia. She is also involved in usage analysis projects.
E: v.legge@jisc.ac.uk
T: 01993 880044
Oxford Office
Caroline MacKay, Licensing Manager
Caroline joined JISC Collections as a Content Negotiator in August 2006. Caroline has been in the subscriptions industry since
1990 holding a variety of positions at Blackwell's Information Services and Swets Information Services. Since 2001 she has been actively
involved in package deals, initially as NESLI Co-ordinator and later as part of Swets' Consortia and Multi-Site Services team.
Her responsibilites include the negotiation of prices and licence terms for academic consortia and pharmaceutical companies.
E: c.mackay@jisc.ac.uk
T: 01993 880044
Oxford Office
Joyce Martin, Project Director, JISC Collections for Schools
Joyce, an independent consultant, is heading up the introduction of JISC Collections to the schools sector. Prior to going independent
she was Assistant Director for Content Strategy at Becta and was responsible, amongst other things, for the procurement of £15m of
commercially produced learning materials for FE colleges. Before joining Becta she was Head of the Computers in Teaching Initiative
funded by the Higher Education Funding Councils. As Director of JISC Collections for Schools she is responsible for making sure schools
are assessing the range of online resources available and securing the best possible prices.
E: jmartinconsultancy@gmail.com
T: 01865 864437
M: 07805 406476
Home based - Oxford
Caren Milloy, Head of Projects
Caren joined JISC Collections in 2003 and has negotiated a wide range of agreements for digital content and managed serveral projects
including the JISC national e-books observatory. As Head of Projects she will programme manage the extensive range of projects and
initiatives JISC Collections is engaged in to ensure they are delivered in a professional manner and the recommendations and actions
taken forward and communicated.
E: c.milloy@jisc.ac.uk
T: 020 3006 6003
M: 07817 030 769
London Office
Brian Mitchell, Head of Web Services
Brian has worked for JISC Collections since 2003 as a Marketing Manager and is now project managing the new JISC Collections website. He
is a member of the Chartered Institute of Marketing and has a Postgraduate Diploma in Marketing. He has over ten years experience of
marketing in the education and publishing sectors.
E: b.mitchell@jisc.ac.uk
T: 020 3006 6004
M: 07817 030 918
London Office
Liz Parkin, JISC Collections for Schools Administrator
Liz joined JISC Collections in late 2009 and looks forward to delivering high-quality online subscription resources and further
cost-efficiencies to all UK schools.
Liz comes from a Marketing and Events background and has a degree in Marketing. She previously worked for Informa, as well as Neil
Stewart Associates who produce a number of Education Public Policy events.
E: jcs-info@jisc.ac.uk
M: 0785 524 3641
Oxford Office
Ben Taplin, Digital Library Licensing Service Project Manager
Ben joined JISC Collections as a Collections Manager in the autumn of 2008. He brings over 10 years' experience of working in
university and museum libraries, and is an Associate of the Chartered Institute of Library and Information Professionals. He is
currently Project Manager for the Digital Library Licensing Service, which will make online content available to public and museum
libraries.
E: b.taplin@jisc.ac.uk
T: 020 3006 6012
M: 0781 273 4020
London Office
Anna Vernon, E-Books for FE Project Manager / Licensing Manager
Anna joined JISC Collections in 2007, as a Collections Manager, having worked at the Victoria and Albert Museum and Association of
Illustrators. As the e-books for FE Project Manager/Collections Manger she works with colleges to ensure that the c.3000 e-books freely
available through the project can be used to their full potential. As a Collections Manager she undertakes content negotiations on
behalf of Higher and Further institutions.
E: a.vernon@jisc.ac.uk
T: 020 3006 6008
M: 0781 703 1033
London Office
David Williams, Web Editor
David joined JISC Collections in late 2008, having previously worked as a Web Developer at internet startups. He maintains JISC
Collections's various websites.
E: d.williams@jisc.ac.uk
T: 020 3006 6044
London Office
Mark Williams, Access Management Officer
Mark joined JISC in 2007 following 5 years at Intute and moved to the collections team in 2009. Before that he had over 10 years of
teaching experience including further education. As Access Management coordinator Mark works with publishers and institutions involved
with the UK Access Management Federation.
E: m.williams@jisc.ac.uk
T: 020 3006 6042
M: 0789 160 1909
London Office
Jane Wilson, Part time receptionist
E: brh.meetings@jisc.ac.uk (external)
E: brhmeetings@jisc.ac.uk (internal)
T: 020 3006 6030
M: 0789 160 1909
London Office
Kate Young, Helpdesk Manager
Kate graduated from the University of Birmingham in 1991 with a BA Combined Honours Degree in French and German and has since been
employed in a variety of roles including spells in retail management, tourism and administrative support.
Kate joined Content Complete (now acquired by JISC Collections) in April 2006 and has been Manager of the JISC Collections Subscriptions
Service and Help Desk since August 2008.
E: k.young@jisc.ac.uk
T: 01993 880044
Oxford Office