You can find the email addresses for colleagues who work for Jisc and Janet on their websites.
Liam Earney, Director of Jisc Collections
Liam has been working with
e-resources since 1997 when he joined the International Bibliography of the
Social Sciences at the London School of Economics. From the LSE Liam moved to
Jisc as a member of their Collections Team undertaking licensing and
negotiations on behalf of the UK academic sector. At Jisc and more recently
Jisc Collections, he has worked as a collections manager, collections team
manager and head of licensing, negotiating agreements with a wide range of
publishers and suppliers of digital content.
In August 2011 Liam was seconded
to lead HEFCE’s Knowledge Base+ project to build a shared community knowledge
base for UK academic libraries. In 2013, he became the senior manager within
Jisc Collections fulfilling a wide range of licensing activities as well as
overseeing KB+ and leading on developing Jisc’s portfolio of library services
to meet the evolving needs of UK academic libraries. Most recently Liam has
been closely involved in Jisc Collections’ work to negotiate offset agreements
that take into account the combined cost of APCs and subscriptions.
As well as the UK education
sector, Liam has worked with the NHS and museum library sectors and a number of
overseas consortia providing advice on the procurement and licensing of
T: 020 3006 6002
M: 07585 967684
Abisola Adebola, Accounts Assistant
T: 020 3006 6062
Carolyn Alderson, Deputy Director of Jisc Collections
Jisc Collections in 2010. She has been in the serials information
industry since 1988, working previously for Content Complete Ltd, Swets and
Faxon. From August 2011 to December 2014 Carolyn was Head of Licensing with
responsibilities that included leading the licensing team to deliver value for
money agreements for UK members including the negotiation of pricing and
licence terms for Jisc Collections and SHEDL, as well as consultancy for
overseas consortia. Until August 2015 she was Licensing Business Development
As Deputy Director Carolyn has responsibilities relating
to strategic business development and operational management, with a focus on
journals activity. Carolyn is a member of the SCOAP3 governing council, and was
a member of the UKSG's Main Committee, and was chair of the UKSG's Education
Sub-Committee from April 2012 to April 2014. She has an MBA from Warwick
T: 020 3006 6011
M: 07585 967687
Home based - Cambridge
Magaly Bascones, Service Manager - Knowledge Base Plus (KB+)
Magaly has over 10 years experience in documentation and information management. She joined Jisc Collections in July 2011 and was Project Manager of the Entitlement Registry Project, then KB+ (Knowledge Base Plus) Data Manager, before becoming Service Manager of KB+.
Previously, Magaly has worked in the Amnesty International (IS) Information Resources Department (UK), CERN and UN-HCR Libraries (Switzerland). She has a Masters in Development Studies from IUED – Geneva University and a Masters in Information and Documentation Management from Geneva University. She has published articles on open access, usage statistics, and others topics.
Magaly is Co-Chair of the NISO KBART Working Group.
T: 020 3006 6008
Fay Gooding, Helpdesk Manager
Before joining Jisc Collections Fay spent 6 years managing the subscriptions and helpdesk for an extreme sports magazine and had a support role in accounts and advertising.
Fay joined Content Complete in June 2008 as subscriptions and helpdesk administrator (subsequently Helpdesk Manager) for the Jisc Collections Helpdesk, a role which includes the processing and invoicing of new and renewed orders and resolving queries from institutions and publishers.
T: 020 3006 6081
Nicole Graham, Senior Accounts Assistant
T: 020 3006 6013
Victoria Legge, Licensing Manager
Vicky graduated from the University of Glamorgan in 2003 with a BSc in Sports Science. She joined Content Complete in June 2008 following time spent working in customer service and sales for supply management companies and a role in academic sales in the publishing industry.
Her responsibilities at Jisc Collections include the negotiation of pricing and licensing terms for national journals agreements, SHEDL, pharmaceutical companies and NHS regional consortia. She has been involved in several projects, has recruited a number of publishers to the JUSP project and has experience of HE in FE consortia purchasing.
T: 020 3006 6082
M: 07468 722268
Christina Ley Hughes, Data Manager Knowledge Base Plus (KB+)
Chrissie is part of the team responsible for the management, maintenance and development of Knowledge Base Plus (KB+).
Chrissie is a qualified librarian and has over 14 years of experience working within an academic library. She has specialised in the management of electronic resources, however she has extensive experience in all areas of a technical services department, from acquisitions to cataloguing and serials management. Chrissie joined the team in 2013 after being responsible for the creation of a custom knowledgebase within Bangor University.
T: 020 3006 6000
Kate Lister, Helpdesk Manager
Kate graduated from the University of Birmingham in 1991 with a BA Combined Honours Degree in French and German and has since been employed in a variety of roles including spells in retail management, tourism and administrative support.
Kate joined Content Complete (acquired by Jisc Collections) in April 2006 and has been Manager of the Jisc Collections Subscriptions Service and Help Desk since August 2008.
T: 020 3006 6080
Vicky Lopez, Administrative Assistant and Personal Assistant to Liam Earney
T: 020 3006 6030
Caroline Mackay, Licensing Manager
Caroline joined Jisc Collections (initially Content Complete) as a Content Negotiator in August 2006. She has been in the subscriptions industry since 1990, holding a variety of positions at Blackwell's Information Services and Swets Information Services.
Since 2001 she has been actively involved in consortial negotiations, initially as NESLI Co-ordinator and later as part of Swets' Consortia and Multi-Site Services team. Her responsibilites include the negotiation of prices and licence terms for academic consortia and pharmaceutical companies.
T: 020 3006 6084
Oisan Man, Web Manager
Oisan manages the Jisc Collections website, a role which includes developing and maintaining the CMS and website to improve the delivery of the service. After graduating with a MSc in Computing, she worked in the web field for seven years before joining the organisation in April 2014.
T: 020 3006 6057
Mafalda Marques, Research Analyst
Mafalda joined Jisc Collections in June 2016. Mafalda will support Jisc
Collections by undertaking research that can inform current and upcoming
negotiations that meet customer requirements and support the effective
completion of core negotiation activity.
Mafalda joined Jisc in May 2014 as the project officer for two European
projects PASTEUR4OA and OpenAIRE. These projects promoted the
implementation of open access and open data policies across Europe. Previously, Mafalda worked at the Oxford Department of
International Development at the University of Oxford.
Mafalda holds a BA in applied foreign languages from the Portuguese
Catholic University, an MA in international relations from Oxford Brookes
University, and an MPhil in politics from the University of Bristol. Mafalda
has also completed courses on managing innovative technology (University of
Oxford), entrepreneurship and innovation in the age of change (London School of
Economics (LSE), and introduction to management (University of Oxford).
T: 07918 562 133
Caren Milloy, Deputy Director of Jisc Collections
Caren joined Jisc Collections in 2003 and has negotiated a wide range of agreements for digital content and managed several projects including the Jisc national e-books observatory. She was Head of Projects and managed an extensive portfolio of projects that research changes in user behaviours, pilots new business models, creates new tools and develops new consortia licensing models. An essential part of this role was to ensure that the projects are delivered in a professional manner and that the recommendations and findings are embedded into the core licensing work of Jisc Collections and communicated to the scholarly sector.
She is currently managing OAPEN-UK, a research project exploring open access publishing of scholarly monographs. She become Deputy Director of Jisc Collections in 2015.
M: 07776 769 578
Brian Mitchell, Senior Data Services Manager
Brian has worked for Jisc Collections since 2003 as a Marketing Manager and is now Senior Data Services Manager. He is a member of the Chartered Institute of Marketing and has a Postgraduate Diploma in Marketing. He has over ten years experience of marketing in the education and publishing sectors.
T: 020 3006 6004
M: 07468 722269
Craig Moran, Directorate Operations Manager
With a 20 year background in Libraries and Information Management, Craig worked for 10 of those years at Grant Thornton UK LLP managing the business information centre and then as contracts and negotiation manager for all UK online publishing and information databases.
Craig joined Jisc Collections in 2013. His role involves the implementation of work flow processes for the management and auditing of all contracts and licences for consistency and adherence to models. He manages production of contracts for all outsourced suppliers, JUSP and small medium publishers. He negotiates on business information publishers and works closely with the Business Librarians Association. In addition, he manages the operational planning, risk registers and service management frameworks for the Digital Resources Directorate in Jisc.
T: 020 3006 6035
Stuart Parkin, Finance Assistant
T: 020 3006 6028
Damyanti Patel, Data Manager Knowledge Base Plus (KB+)
Damyani is a qualified librarian and has over 10 years of experience working within academic libraries managing e-resources. Damyanti is a Data Manager as a part of the Knowledge Base Plus team to build a shared academic community knowledge base for UK institutions.
Ewa Pawliczko, Financial Controller
Ewa controls the finances of the Digital Resource directorate and supports the Chief Financial Officer and the Group Financial Controller in the management of finances for the Jisc group.
A CIMA qualified accountant, Ewa has previously worked in various industries ranging from construction to media, and has a broad experience within finance with a focus on budgeting and reporting.
T: 020 3006 6036
Richard Savory, Licensing Manager
Richard started his career at the British Library in 1979 and worked for several intermediaries including Swets, Blackwell Information Services, WH Everett and Baker & Taylor Books between 1984 and 2003.
More recently he has managed sales to Asia, the Middle East and Europe for the Royal Society of Chemistry and Taylor & Francis; these roles involved the negotiation of license agreements with library consortia in more than 20 countries.
Richard joined Jisc Collections in 2011 and concentrates mainly on the negotiation and management of journals agreements, including SHEDL, WHEEL and IReL, and is also involved in an advisory capacity with the French organisations Couperin and ABES.
T: 020 3006 6083
M: 07468 722270
Emma Shaw, KB+ Data Manager
Emma is a qualified librarian who has worked in academic libraries for over 10 years. She has extensive experience of managing journals and e-resource collections.
Prior to working in libraries, Emma was a professional visual artist, she initially trained at Central Saint Martin’s College of Art & Design and also has a PhD (in contemporary art, craft and design practice) from the University of Westminster.
Passionate about education and research, Emma has joined Jisc as a Data Manager for the Knowledge Base Plus team where alongside the other Data Managers she will be assisting with the management, maintenance and development of Knowledge Base Plus.
T: 020 3006 6001
Graham Stone, Jisc Collections Senior Research Manager
Graham joined Jisc Collections in June 2016. He manages research activity for Jisc Collections in order to ensure the highest quality of service provision to libraries in the higher education sector. This includes designing and conducting a range of planned and ad-hoc quantitative and qualitative research and implementing policies, processes and systems to enable the effective evaluation, monitoring and communication of research activity to enable informed decision making.
Previously, Graham worked in the University sector for 22 years, most recently at the University of Huddersfield where he managed the library resources budget, open access services and the University of Huddersfield Press.
T: 0161 413 7597
Ben Taplin, Licensing Specialist
Ben joined Jisc Collections as a Collections Manager in the autumn of 2008. He brings over 10 years' experience of working in university and museum libraries, and is an Associate of the Chartered Institute of Library and Information Professionals.
He was Project Manager for the Digital Library Licensing Service, which made online content available to public and museum libraries, and from 2012 to 2014 managed the E-books for FE project. Since early 2014, Ben has been responsible for managing all Jisc Collections' publisher licences.
T: 020 3006 6012
M: 07468 722 259
Anna Vernon, Jisc Collections Service Manager
Anna manages the team of licensing managers, the helpdesk team, and licensing specialist. She plans and implements the schedules and processes for selection and renewal of Jisc Collections' agreements ensuring they are concluded on time and to the greatest advantage of libraries in higher and further education.
Anna joined Jisc Collections in 2015 from the British Library and has a background in IP law, negotiation and Licensing and has the responsibility for ensuring that Jisc Collections, as a library consortium, provides the highest quality of service to libraries in the higher and further education sectors, and operates as effectively and efficiently as possible.
T: 020 3006 6005
Joanna White, Credit Control Administrator
Jo joined Jisc
Collections in April 2016. She has been in the serials information industry for
a number of years working previously for Blackwell Information Services and Swets Information Services. She worked in the Customer Services Department and joined the Swets Consortia and Multi-Site Services Team as a NESLI
Co-coordinator, then became Business Development Manager within the
Sales Team looking after Academic and NHS customers within the UK and Ireland.
responsibilities at Jisc Collections include ensuring that debts are paid in a timely manner, chasing overdue
invoices by telephone and email within agreed timescales, maintaining accurate
records of all chasing activity, handling disputed invoices and negotiating to
bring payment within the agreed terms, and reconciling the invoices with the bank
statements on a daily basis.
T: 020 3006 6089
Last updated: June 2016