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Privacy and Cookies notice

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This page answers some important questions about how we collect, use and protect your personal details. By visiting http://www.jisc-collections.ac.uk, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of personal information

Any personal information provided to or to be gathered by us is controlled by Jisc Services Limited, One Castlepark, Tower Hill, Bristol, BS2 0JA, United Kingdom. Jisc Services Limited is registered as a data controller with the Information Commissioner’s Office with the Registration Numbers Z5120825 and Z9546606 in compliance with the Data Protection Act 1998.

What personal information about our members do we gather?

The information we learn from members and other users helps us personalise and continually improve your experience of using our website. We use the information to receive, administer and process subscription(s) to online resources, deliver services, process payments, communicate with you about subscriptions, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews, and recommend online resources and services that might be of interest to you. We also use this information to improve the user experience, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical or other functions on our behalf. Here are the types of information we gather.

  • information you give us: we receive and store any information you enter on our website, contact details that are entered in the member account area (such as the Address Book, My Team, Account Details and My Details tabs), contact details from surveys that we organise, or give us in any other way. Examples of what we collect are provided. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, creating system generated emails, customising future shopping for you, improving our website, and communicating with you.
  • automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses www.jisc-collections.ac.uk and other content served by or on behalf of Jisc Collections on other websites. Examples of the information we receive are provided.
  • email communications: to help us make emails more useful and interesting, we often receive a confirmation when you open email from Jisc Collections if your computer supports such capabilities.
  • information from other sources: we might receive information about you from other sources and add it to your account information.

What about cookies?

Visitors to our websites

When someone visits www.jisc-collections.ac.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our main website (www.jisc-collections.ac.uk), our project websites (http://jisc-restricted.mimas.ac.uk/knowledgex/home.html, http://www.librarylicensing.org/, http://jiscebooks.org/, http://oapen-uk.jiscebooks.org/, http://observatory.jiscebooks.org/, http://etextbook.jiscebooks.org/) or any website that we host (www.jisc-collections.ac.uk/uksg and http://rinarchive.jisc-collections.ac.uk / www.rin.ac.uk). We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and explain what we intend to do with it.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual for that device.

To opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout.

Please be aware that restricting cookies may impact on the functionality of the website and your user experience such as being able to log into your account area and place orders online.

Jisc Collections use a number of suppliers who also set cookies on both the www.jisc-collections.ac.uk, www.jisc-collections.ac.uk/uskg and our project websites on our behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt out, please see the section on third party cookies.

Use of cookies by Jisc Collections

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Jisc Collections website (www.jisc-collections.ac.uk)

Cookie(s)NamePurposeMore information
ASP.NET ASP.NET_SessionId This cookie is used by ASP.NET and are required for the correct functioning of the website and has no impact on user privacy as it collects information in an anonymous form. This cookie is deleted when you close your browser. Please visit the Microsoft website
ASP.NET __RequestVerificationToken_Lw__ This cookie is used by ASP.NET and are required for the correct functioning of the website and for site security. It has no impact on user privacy as it collects information in an anonymous form. Please visit the Microsoft website
Google Analytics _utma
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and help us improve the site. The cookies collect information in anonymous form, including the number of visitors to the site, where visitors have come to the site from and what pages they have visited. Please see Google’s Privacy Policy
To opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout
EPiServer online form cookie FormCookie This cookie is set by our content management system when an anonymous user inputs their details into an online form on our site such as the Resource Requirements Form to indicate that a form has been posted. This cookie is also used to record if a user has accepted the use of cookies on the website. These cookies are not used by JISC Collections for any purpose (though we will use the data submitted in the online form itself). These cookies expire when you close your browser. Find out more about EPiServer XForms
JISC Collections site cookie acceptance cookies_accepted This cookie is used to record if a user has accepted the use of cookies on the website.  
UK Access Management Federation cookies _shibstate_<no> This cookie is required to successfully authenticate a user when they login to the Jisc Collections website via their Institutional login. These cookies are essential to recognise you as an authenticated user of the JISC Collections website when you login to your account. Therefore these cookies are essential for the user authentication in the UK Access Management Federation to work correctly. We do not collect any personally identifiable information during this process.
Member login cookie JISCAuth This cookie is set when a user logs into the Jisc Collections website to access the protected areas such as the member accounts and views the Catalogue pages as a logged in user and places orders and / or adds resources to their Saved items. This is also used so that the site remembers which user is logged into the site and what items have been placed in the Basket by a user who has the permission to place orders. These cookies are essential to recognise you as a logged in user to the Jisc Collections website whenever you log into your account or when you login from our Catalogue pages.

UKSG eNews website (www.jisc-collections.ac.uk/uksg)

We also host the UKSG eNews website and the following cookies are currently being used.

Cookie(s)NamePurposeMore information
ASP.NET ASP.NET_SessionId This cookie is used by ASP.NET and are required for the correct functioning of the website and has no impact on user privacy. This cookie is deleted when you close your browser. Please visit the Microsoft website
Google Analytics _utma
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_utmv
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and help us improve the site. The cookies collect information in anonymous form, including the number of visitors to the site, where visitors have come to the site from and what pages they have visited. Please see Google’s Privacy Policy
To opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout
JISC Collections site cookie acceptance cookies_accepted This cookie is used to record if a user has accepted the use of cookies on the website.  

Digital Library Licensing Service (http://www.librarylicensing.org)

Cookie(s)NamePurposeMore information
Drupal Javascript cookie has_js This cookie is set by the Drupal Content Management System upon arrival on the Digital Library Licensing Service site to ensure that the site works correctly and to aid Accessibility. It is not used by JISC Collections for any purpose. This cookie is deleted when a user closes their browser. This cookie is used by the supplier of the content management system (the software that is used to update the Digital Library Licensing Service website). This cookie does not collect any personally identifiable information as it only checks to see whether a visitor has Javascript enabled in their browser and serves the web pages accordingly so that the web pages work correctly (by displaying Javascript elements if the browser has Javascript enabled or to go to a non Javascript version of that page). An example of how this is used can be found on the Drupal website
Google Analytics _utma
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and help us improve the site. The cookies collect information in anonymous form, including the number of visitors to the site, where visitors have come to the site from and what pages they have visited. Please see Google’s Privacy Policy
To opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout

Archived Research Information Network website (www.rin.ac.uk)

Cookie(s)NamePurposeMore information
Drupal Session cookie SESS*random characters* This cookie is used by the Drupal Content Management System upon arrival on the archived version of the Research Information Network site and are required for the correct functioning of the archived website and has no impact on user privacy as it collects information in an anonymous form. It is deleted after 26 days. Please visit the Drupal website
Drupal Javascript cookie has_js This cookie is set by the Drupal Content Management System upon arrival on the archived version of the Research Information Network site to ensure that the site works correctly and to aid Accessibility. It is not used by JISC Collections for any purpose. This cookie is deleted when a user closes their browser. This cookie is used by the supplier of the content management system (the software that was used to create the previous version of the Research Information Network website). This cookie does not collect any personally identifiable information as it only checks to see whether a visitor has Javascript enabled in their browser and serves the web pages accordingly so that the web pages work correctly (by displaying Javascript elements if the browser has Javascript enabled or to go to a non Javascript version of that page). An example of how this is used can be found on the Drupal website
Google Analytics _utma
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and help us improve the site. The cookies collect information in anonymous form, including the number of visitors to the site, where visitors have come to the site from and what pages they have visited. Please see Google’s Privacy Policy
To opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout
Scalable Inman Flash Replacement (SIFR) sifrFetch This technology is used in this site to replace titles with a custom font. This is rendered using Adobe Flash technology. This cookie is set to indicate whether the browser support Flash and thus SIFR or not. This cookie expires when you close your browser. This cookie prevents the browser from repeatedly downloading the SIFR Flash module, making the page load quicker and saving the user bandwidth. Find out more about SIFR

Third party cookies

We use a number of suppliers who set cookies on the JISC Collections website on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Cookie(s)NamePurposeMore information
YouTube cookies PREF
recently_watched_video_id_list
VISITOR_INFO1_LIVE
use_hitbox
We embed videos from different YouTube channels, for example http://www.jisc-collections.ac.uk/News/agm-2010-report/. This may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally identifiable cookie information for playbacks of embedded videos. Please visit YouTube’s embedding videos information page and their Privacy Policy
Issuu.com cookies itrack
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We embed interactive digital publications from our Issuu.com account. This may set cookies on your computer once you click on an embedded digital publication, for example the JISC Collections Annual Review. For example, they may use cookies or Flash objects to count the number of unique computers accessing their website. You can set your browser to refuse cookies from the Issuu Service if you choose. When you access the Issuu Service, they may automatically record certain information from your system by using different types of tracking technology. This “automatically collected” information may include IP Address, a unique device or user ID, version of software installed, system type, the content and pages that you access on the Issuu Service, and the dates and times that you visit the Issuu Service. Please see Issuu’s Privacy Policy
Vimeo cookies uid
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We may from time to time embed videos from different Vimeo channels. This may set cookies on your computer once you click on the Vimeo video player, but Vimeo will not store personally identifiable cookie information for playbacks of embedded videos. Vimeo cookies are also used on our project websites (e-books for FE project, e-books Project Hub, OAPEN-UK, JISC national e-books observatory project, and E-textbook Business Models). Please see Vimeo’s Privacy Policy
Twitter cookies guest_id twll
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We may from time to time embed Tweets on the JISC Collections website and our project websites (e-books for FE project, e-books Project Hub, OAPEN-UK, JISC national e-books observatory project, and E-textbook Business Models). Please see Twitter’s Privacy Policy
Survey Monkey cookies   We may from time to time embed Survey Monkey surveys on the JISC Collections website and our project websites (e-books for FE project, e-books Project Hub, OAPEN-UK, JISC national e-books observatory project, and E-textbook Business Models) Please see Survey Monkey’s Privacy Policy and what cookies they use
Sharing tools _switchTo5x In the future we may carry “share” buttons on the JISC Collections website and our project websites to enable users to easily share publicly accessible pages with their friends and colleagues through a number of popular social networks. These sites may set a cookie when you are also logged into their service. Jisc Collections does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.  
Mailchimp cookies   When the UKSG staff send the UKSG eNews email alerts, these emails may contain cookies and web beacons which will be used to track who opened the emails and who went so far as to click on any of the hyperlinks (including any adverts that have been included in that email). They do this to measure the performance of their Email Campaigns, and to improve the email alerts. Please note that these cookies and web beacons are not stored or used by Jisc Collections and are managed by Mailchimp. Please see Mailchimp’s Privacy Policy
SagePay cookies SESS
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SagePay is our Payment Service Provider for online credit and debit card transactions. As these transactions are processed and authorised outside of the Jisc Collections website, SagePay may set these cookies on your device. These include persistent cookies and cookies for Google Analytics. Please see SagePay's Privacy Policy
Third party advertising   This website may include adverts in a particular issue or set or article pages which are hosted by Jisc Collections on the UKSG eNews website and are tracked using Google Analytics. Cookies may be associated with the advertisements themselves to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties.  

Do we share the information we receive?

We do not sell, trade or rent information on our members to any third parties.

Setting up your subscriptions when you place an order on our website:

In line with the requirements of the Data Protection Act 1998, we will use the information you have provided in Your Account for the administration of your subscription(s) to online resources through us. In order to do this it will be necessary for us to transfer the information you have provided in your member account to third parties who are involved in the administration of your subscription, namely:

  • the publishers of the content
  • the service providers, who will provide access to the online resource
  • subscription agents for certain Jisc Collections journals (NESLi2) offers
  • passing your order information and account number to SagePay for credit and debit card payments*

*Please note that we do not pass on any personally identrifiable information to SagePay and neither do we collect or store card details on the Jisc Collections website as all card payments are authorised and managed through SagePay. Further details can be found in the Security Policy for debit / credit card transactions section on this page.

Protection of JISC Collections and others:

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Jisc Collections, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from our members for commercial purposes in a way that is contrary to the committments made in this Privacy Notice.

Whenever we transfer personal information to countries outside of the European Union in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

Librarian tools:

We may from time to time share institutional identification records such as Ringgold Id, IP address range, UK Access Management Federation IdP ID that are stored in Your Account with our project partners who are developing librarian tools such as Journal Usage Statistics Portal (JUSP), Electronic Licence Comparison & Analysis Tool (ELCAT), Knowledge Base + and the Entitlement Registry to enhance the user experience. We do not transfer or share any personally identifiable information.

How secure is information about me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. Please refer to our guide on how to sign off for more information.
  • We use SagePay as our Payment Service Provider for credit and debit card transactions relating to orders that are placed on this website. SagePay is Payment Card Industry Data Security Standard (PCI DSS) to the hightest level and maintains regular security audits. Further details can be found in our Security Policy below.

Security Policy for debit / credit card transactions

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers.

We do not collect or store card details on the JISC Collections website as all card payments are authorised and managed through SagePay. Further details on their Privacy Policy can be found on the SagePay website.

What about links to other websites?

Our site may include links to other websites. We do not provide any personally identifiable customer information to third party websites.

These third party websites, or companies working on their behalf, sometimes use technology to send (or "serve") the links that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their links. We do not have access to or control over cookies or other features that they may use, and the information practices of these third party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.

What information can I access?

We give you access to a broad range of information about your account and your interactions with our website for the limited purpose of viewing and, in certain cases, updating that information. Some examples of information you can access are provided. This list will change as our website evolves.

What choices do I have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to generate a subscription or to take advantage of other features on the site such as My Collections.
  • You can add or update certain information on pages such as those referenced in the Which information can I access? section. When you update information, we usually keep a copy of the previous version for our records.
  • If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of our website and orders placed with us and it is your responsibility to review them for changes.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add–ons, such as Flash cookies, by changing the add–on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the essential features on our website, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Basket, proceed to Checkout, or use any products and services that require you to Sign in.

Can I find out what personal information JISC Collections holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information Jisc Collections holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, Ground Floor, Brettenham House, 5 Lancaster Place, London, WC2E 7EN (Email: brian.mitchell@jisc.ac.uk)

Notices and revisions

If you have any concern about privacy at www.jisc-collections.ac.uk, please email us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of member information collected in the past without the consent of affected members.

This privacy notice was last updated 27 April 2015.

Related practices and information:

Examples of information collected

1. Information you give us

1.1 Membership of the Jisc Content Procurement Company Limited

Personal information provided as part of the registration process to become a member of Jisc Services Limited, in particular contact details for the contact representative for communications regarding Jisc Collections, and the contact details for the institutional/affiliate  accounts for our website.

1.2 Subscription services

Personal information provided as part of the subscription registration process is used by us and other relevant third parties to administer the subscription.

1.3 Contact details

Jisc Collections may also use the contact details provided by you (such as your name, job title, telephone and fax number, your email and postal addresses) to keep you informed of new online resources that we have licensed and other activities which may be of interest to you, either by post, phone or email. In order to do so your data will be added to our Contacts Database and made available to other staff within Jisc Collections. We will only add the contact details you have submitted to us onto the Contacts Database provided you have given us permission to do so.

Please remember that you can alter your contact details in your membership account at any time.

1.4 Other information you give us

You provide most such information when you search, subscribe to an online resource, register for an event, post, participate in a consultation, contest or questionnaire or communicate with our Subscriptions Helpdesk. For example, you provide information when you: search for an online resource; subscribe to a resource through our website; provide information in Your membership account (and you might have more than one if you have used more than one in the case of institutional mergers for example); communicate with us by phone, email or otherwise; participate in a consultation; complete a questionnaire or a contest entry form; provide and rate reviews; and employ other personal notification services. As a result of those actions, you might supply us with such information as: your name; institution name, job title, postal addresses, telephone number, fax number and email address; invoicing information; payment details; people (with postal and email addresses, phone numbers and fax numbers) listed in Your membership account settings; content of reviews and emails to us; and financial information.

2. Automatic Information

Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type and version; operating system and platform; subscription history, which we sometimes aggregate with similar information from other customers to create features such as online resources you viewed or searched for; and any phone number used to call our Subscription Helpdesk number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse overs), and methods used to browse away from the page.

3. Information from other sources

Examples of information we receive from other sources include: updated Publisher / Content Provider contact information or other third parties, which we use to correct our records and administer subscriptions to online resources or communication more easily; account information; search term and search result information from some searches conducted through the web search features offered by our project websites; search results and links.

Co–branded and joint offerings

In the future we may offer joint or co–branded products and services.

Information you can access

Examples of information you can access easily at our website include: up to date information regarding orders in the "My Collections" and “My E-Journals” areas of your Account; personally identifiable information (including contact names, email addresses, password and contact addresses); payment settings (including invoice contacts and addresses) and authentication method information (including IP address ranges and the UK Access Management Federation IdP ID).