Q: You have an enviable reputation as someone who is remarkably calm. If it's not genetic, what's your secret?
A: I think it must be genetic. My Dad is very similar.
Q: As a follow-up, I can't resist asking what, if anything, ruffles that calm exterior?
A: Rudeness. Why anyone thinks they can get their own way by being rude baffles me.
Q: You've handled training, customer service and licensing. What gives you most satisfaction and why?
A: I enjoy solving problems -for example resolving customer issues, or finding a way to reduce an offer price.
Q: If you were starting out again, would you think of doing anything different?
A: Possibly. I’m quite drawn to the idea of doing something more outdoorsy relating to conservation and the environment.
Q: Reading to your young daughter, you must have got to know children's books quite well over the last few years. Do you have a favourite author/book?
A: Many: Elmer, Kipper, Dogger and anything by Julia Donaldson and Axel Scheffler especially The Gruffalo or The Snail and the Whale.
Q: And what about you? What have you most enjoyed reading lately?
A: I really enjoyed Stieg Larsson’s Millennium Trilogy.
Q: Having a Caroline and a Carolyn in the office can be a challenge for colleagues. How are your new JISC Collections colleagues faring?
A: No complaints so far, although I’m not sure how much confusion there has been behind the scenes.
Q: You live in the constituency of our new Prime Minister. What would you say was the most important thing he could do for Witney?
A: More cycle paths please. This means less car journeys, less congestion, and no need for more roads. Off soapbox!
