General subscription information

How much will the resource cost?
How to subscribe to a resource
Invoicing process
Renewals
Cancelling a subscription
What to do if you have lost an invoice
Institutional mergers

How much will the resource cost?

There are two ways in which the pricing can be displayed on our website. If you are not logged into your Membership Account then the prices will be displayed for all JISC Bands and sectors which that resource has been licensed for. Alternatively the pricing may be included in a detailed pricing document.

If you are logged into your Membership Account then the prices will either be automatically displayed for your institution, displayed in a pricing table for all JISC Bands and sectors, or included in a detailed pricing document.

If you are unsure of a subscription price for your institution for a particular resource in our Catalogue, please contact our Subscription Helpdesk.

How to subscribe to a resource

You will need to login to your Membership Account to apply for free trials and to subscribe to the resources listed in our Catalogue. You will be promoted to do this from the Agreements tab for the resources in our Catalogue, when you add resources to Your Basket and proceed to the Checkout.

Invoicing process

In most cases if a resource is marked as "Sublicence" in the Agreements tab in our Catalogue then our ecommerce system will automatically calculate the subscription fees for your institution and generate an invoice once you confirm and place your order from Your Basket. The invoice(s) are automatically emailed to the Account Owner, Primary and Secondary contacts listed in Your Membership Account as PDF (Adobe Acrobat) documents. If you place an order that contains multiple subscriptions in different currencies then a separate invoice will be raised for each currency. These invoices will be clearly marked as either Sterling, US Dollar, or Euro invoices.

If you have chosen to pay for a subscription by annual invoicing then your renewal invoice will be raised approximately 1–2 months before the anniversary of the next subscription year. You can access the information on which invoices have been raised, whether they have been paid and the next invoice dates from the My Subscriptions tab in Your Membership Account.

If a resource is marked as "Direct" in the "Pricing and Subscription information" tab in our Catalogue then our ecommerce system will not produce an invoice for these types of subscriptions as the invoicing is either processed by the publisher, or this applies to a NESLi2 offer (in which case you will be placing an order request which is the first stage of the order process) or for other types of subscriptions that are processed outside of our ecommerce system.

I have an existing subscription for a resource, do I need to subscribe to the new agreement?

If you wish to continue to have access to a resource that has an annual subscription fee or an annual access fee then you will need to renew the subscription to ensure that you continue to have access to that resource after the expiry date of that agreement. This will involve subscribing to the new agreement in the normal way via this website and we always aim to provide the new agreement before the current one expires. When your subscriptions are due to expire an alert will be displayed in the My Subscriptions tab in Your Membership account which acts as a prompt for you to subscribe to the new agreement if you wish to do so.

Cancelling a subscription

Institutions can subscribe to resources at any time, but are normally committed until the end of the agreement. However we have introduced opt-out clauses in many of our most recent agreements whereby it may be possible to cancel your subscription at certain periods, subject to the qualifying conditions of that agreement. If it is possible to cancel a subscription then this will be displayed in your Membership Account under the "My Collections" tab. Once you submit a Cancellation request this will be forwarded to our Subscription Helpdesk and the respective Publisher for approval. If the cancellation request is approved then any future annual subscription invoices will be cancelled and a credit note will be raised if your institution has paid any subscription fees paid upfront from the confirmed cancellation date and the expiry date of that agreement.

What to do if you have lost an invoice

Please contact our Subscription Helpdesk if you have lost your invoice and we will arrange to have it resent via email.

My institution will be merging with another, what will happen with our existing and future subscriptions?

Please contact our Membership Team for further details on mergers.